Get Help Now
Supporting gamers since 2015. Choose the right channel below based on your situation. Most issues are resolved within one conversation.
💬
Pre-Sales Questions
Use: Live chat (bottom right corner)
Best for: Questions before buying, pricing, game compatibility, feature details
No account needed. Click the chat bubble to start.
🛠️
Technical Support
Use: Telegram group (link sent after purchase)
Best for: Setup help, injection issues, crashes, error messages, configuration
This is our fastest channel. Have your order ID ready.
🔑
Account Issues
Use: Email or contact form below
Best for: Lost password, license recovery, order lookup, refund requests
Include your username or order email for fastest help.
Before You Contact Us
Quick checks that solve most issues:
📊 Check the Status Page — If a cheat is updating or offline, it will show there first.
📧 Check your spam folder — License keys are sent instantly. Check spam/junk if you don’t see it.
🔄 Restart and retry — Many injection issues resolve after a full PC restart.
What We Can Help With
✅ Cheat installation and setup
✅ License key not received
✅ Injection errors or crashes
✅ HWID Spoofer configuration
✅ Payment and billing questions
✅ Refund requests (unused keys)
✅ Account recovery
✅ Game compatibility questions
✅ Feature requests
✅ Status page questions
✅ Upgrade or extend license
✅ Account safety questions
Response Times by Channel
Telegram
5-15 min
Fastest option
Live Chat
10-30 min
During peak hours
Email / Form
1-4 hours
Account issues only
Common Questions
Will I be notified if a cheat gets detected?
Our team of 10 talented testers monitors the cheat every day to make sure it remains online. We have implemented a strict policy of pausing the cheat if any user gets banned, so that we can investigate and fix the issue. So far, we have been able to keep all users safe and there have been no bans. Additional information on our status can be found at our status page.
What are the payment options?
We accept crypto as well as Credit Cards as forms of payment.
How long to receive my cheat after purchase?
As soon as your payment is confirmed, you will instantly be emailed instructions and your specific license key for the selected product. Crypto payments can take 5 – 30 minutes to verify on the blockchain, so please be patient.
How long does it take for a cheat to get updated after a patch?
We strive to update our cheat codes within 24 hours of the patch's release. It usually doesn't take us any longer than that.
Can I cancel my subscription?
At SafeCheats, we don't offer any subscription services. When you pay, you'll get access to our cheats for the number of days you've purchased. Once the specified time is up, your access to the cheats will be revoked.
Looking for product-specific help? Visit our pages for Battlefield 6, Black Ops 7, Arc Raiders, or HWID Spoofer.
Messages are handled privately by SafeCheats staff. We do not share support communications with third parties.
